Refund policy

 

REFUND & RETURNS POLICY

1. Overview
We want you to be satisfied with your purchase. This policy sets out your rights and our procedures for returns, refunds, and exchanges, in line with UK consumer law.

2. Your Legal Rights
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items for a full refund, provided the goods are unused and in resaleable condition. This does not affect your statutory rights if goods are faulty or misdescribed.

3. Returns Eligibility
To be eligible for a return:

  • Items must be returned within 14 days of delivery
  • Items must be unworn, unwashed, and in original condition
  • All tags and original packaging must be intact
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Underwear and swimwear (if hygiene seal is broken)
  • Face coverings
  • Custom or personalised items
  • Sale items (unless faulty)

5. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will offer a replacement, repair, or full refund as appropriate.

6. Refunds
Once your return is received and inspected, we will notify you of the outcome.

  • Approved refunds will be processed within 14 days
  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable unless the item is faulty

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked service, as we are not responsible for lost returns

8. Exchanges
We do not offer direct exchanges. If you require a different size or item, please place a new order and return the original item for a refund.

9. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your bank or payment provider before contacting us.

10. Contact Us
For all return or refund enquiries, please contact:
[callmystylist.clothing@gmail.com]